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If we get stranded on the road with a rental car

If we get stranded on the road with a rental car

If you are stranded with your rental car, below are some tips that can help you manage this situation more easily:

  • Pull to a Safe Place: When you are stranded on the road with your vehicle, pull to a safe place if possible. Be careful not to obstruct traffic flow. If you are in an emergency, leave enough safety distance in front of or behind your vehicle and use a hazard triangle if available.

  • Contact the Rental Company: Contact the rental company immediately. In most cases, the rental company is available 24/7 to provide you with assistance and instructions. Provide information about the condition of the vehicle and explain the situation.

  • Check the Spare Key: If your vehicle has a spare key, check this condition. Maybe the key's dead battery is the cause of the problem. If you have another key, you can use it to resolve the situation.

  • Help Yourself: For simple problems (for example, a flat tire, a flat battery), you can intervene yourself, but be careful not to intervene if you are not knowledgeable about it. You can get help from the roadside assistance service.

  • Take Advantage of Roadside Assistance Service: If there is a roadside assistance service covered by your rental company or insurance policy, call this service. Generally, these services can assist with issues such as tire change, battery boost, refueling and towing service.

  • Call Local Repair Services: Search for local repair services where you are staying and ask for help. Often these services can assist you in emergency situations.

  • Know Basic Information About Your Vehicle: Have basic information about your vehicle. Having knowledge of basics such as changing a tire, opening the hood of the vehicle and battery connections can help you solve the problem quickly.

  • Arrive at Your Destination Safely: If you cannot repair your vehicle on your own and the rental company or roadside assistance is not coming, reach your destination safely. Minimize situations where being left stranded on the road could be risky.

Every situation is different, so precautions taken and the process for contacting the rental company may vary depending on your situation.